Shipping policy

Shipping Policy

Last updated:12 August 2026

At Animal Media, we know that waiting for your next DVD, Blu-ray, mystery box or Movie Night In hamper is all part of the excitement.

We aim to get every order carefully checked, packed and on its way to you as quickly as possible. Whether you have ordered a single pre-loved film, a Blind Mystery Box, a gift, or one of our subscription products, we want it to arrive safely and ready to enjoy.

Order Processing & Dispatch

We aim to prepare and dispatch standard orders within 1-3 working days of receiving your order.

Orders placed on weekends or UK Bank Holidays will normally begin processing on the next working day.

During particularly busy periods, including Christmas, Black Friday, promotional events or new product launches, dispatch may take slightly longer. If we expect any significant delay to your order, we will do our best to let you know.

Once your order has been dispatched, you may receive a dispatch confirmation by email.

UK Delivery

We currently offer delivery to the United Kingdom

Our standard delivery option is always chosen at the best rate, by Shopify, and we never make a profit on postage alone.

Delivery estimates are provided as a guide and are not guaranteed unless we specifically state otherwise.

The delivery options and charges available for your order will be displayed during checkout.

How We Pack Your Order

Physical media deserves to arrive in good condition.

DVDs, Blu-rays, box sets and collectables are packed carefully using suitable protective packaging to help prevent damage while in transit.

Our mystery subscription products may arrive in our distinctive packaging, while larger Blind Mystery Boxes, Movie Night In hampers and gift products will be packaged appropriately for their size and contents.

Where practical, we may also reuse good-quality packaging materials. This helps us reduce unnecessary waste and fits with our wider goal of giving physical media — and the materials around it — a longer useful life.

Pre-Loved DVDs & Blu-rays

Many of the DVDs and Blu-rays sold by Animal Media are pre-loved.

Before dispatch, our pre-loved discs are tested, cleaned and checked to make sure they meet our standards and are good enough to become part of another physical media collection.

Cases and artwork may occasionally show reasonable signs of previous ownership, such as light shelf wear, small marks or sticker residue. This does not affect our commitment to carefully packing your order for delivery.

Mystery Boxes & Mystery Products

Products such as our Mystery DVDs, Mystery Blu-rays and Blind Mystery Boxes contain randomly selected films.

Because the contents are deliberately a surprise, the films shown in our product photography are illustrative and may not represent the exact titles you receive.

The mystery is part of the experience.

Your order will contain the quantity and format stated on the relevant product page.

Movie Night In Hampers

Movie Night In hampers contain a combination of physical media and packaged treats.

We take care when packing these products; however, the exact brands, flavours and individual treats may vary depending on availability.

Food products will normally remain in their original manufacturer packaging so that ingredient, allergen and best-before information can be checked before consumption.

Please inspect all food packaging before use.

Monthly Subscriptions

If you subscribe to one of our monthly products, your first order and future subscription orders will be processed according to the schedule shown on the relevant subscription page or during checkout.

Monthly subscription products may include:

Mystery DVD subscriptions
Mystery Blu-ray subscriptions
Movie Night In subscriptions
Other recurring physical media products

Your monthly shipment may not always arrive on exactly the same calendar date, particularly around weekends, Bank Holidays or peak postal periods.

Please ensure your delivery address remains up to date for the duration of your subscription.

Tracking

Where tracking is included with your chosen delivery service, tracking information will be provided when available.

Not all delivery services provide full end-to-end tracking.

If your order appears to be delayed, please contact us and we will do what we can to investigate.

Delayed Orders

Postal and courier delays can occasionally happen, particularly during periods of severe weather, industrial disruption or seasonal demand.

If your order has not arrived within the expected delivery window, please allow a reasonable additional period before contacting us, as many delayed parcels arrive shortly afterwards.

If you are concerned about your delivery, contact us at:

[YOUR CUSTOMER SERVICE EMAIL]

Please include your name and order number so we can investigate as quickly as possible.

Lost Orders

If an order appears to have been lost during delivery, please contact Animal Media rather than relying solely on the delivery company to resolve the issue.

We will investigate the delivery and, where appropriate, arrange a replacement, redelivery or refund.

Please contact us as soon as reasonably possible if you believe your parcel has been lost.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Where possible, please include:

Your order number
A description of the damage
Photographs of the item
Photographs of the external packaging

This helps us understand what has happened and resolve the issue more quickly.

Please do not throw away damaged packaging until we have had an opportunity to review your claim, as it may be needed when investigating the delivery.

Incorrect Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing checkout.

If you notice an error after ordering, contact us as quickly as possible. We will try to amend the address if the order has not yet been dispatched.

Once an order has entered the delivery network, we may not be able to change or redirect it.

If an order is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply before we can send it again.

Orders Returned to Sender

Occasionally, an order may be returned to us because delivery could not be completed, the parcel was not collected, or there was an issue with the address.

If this happens, please contact us.

We will discuss the available options with you, which may include arranging redelivery or processing an appropriate refund.

Additional delivery charges may apply where redelivery is required for reasons outside our control.

International Delivery

[Choose the appropriate wording:]

Option A — UK only:
Animal Media currently ships within the United Kingdom only. We hope to introduce international delivery options as the business grows.

Option B — International shipping offered:
We offer international delivery to selected destinations. Available countries and delivery charges will be shown during checkout.

International customers may be responsible for customs duties, import taxes or local handling charges applied within the destination country. These charges are not included in our standard delivery price unless specifically stated otherwise.